How to Use Bid Deals
A comprehensive guide to using our property auction and real estate platform
🚀 Getting Started
When you first visit Bid Deals, you're greeted with an engaging video introduction that showcases the platform and explains what we do.
Video Features
- Autoplay: The video plays automatically when you land on the homepage
- Muted by default: Video starts muted for a better user experience
- Full-screen display: Video takes up most of the page for impact
- YouTube integration: High-quality video streaming from YouTube
For Administrators
Admins can customize the homepage video:
- Go to Admin Dashboard → Settings & Maintenance
- Scroll down to "Home Page YouTube Video" section
- Paste your YouTube embed URL (format: https://www.youtube.com/embed/VIDEO_ID)
- Click "Save YouTube URL"
- The new video will appear on the homepage immediately
Tip: The homepage can be set as the default landing page in Admin Settings → Default Homepage dropdown. Choose "Home (Video Landing)" to make it the first page visitors see.
Before you can bid, you must complete the registration process:
Navigate to Your Profile
Click on the "Profile" link in the navigation menu
Complete Registration Form
Fill in your personal details:
- Full legal name
- Complete address
- Phone number
- Age and gender
Add Payment Method
Choose and register your preferred payment method:
- Bank Transfer: Provide IBAN, SWIFT code, and bank name
- Credit/Debit Card: Enter card details
- Credit Account (Pay Later): Apply for credit with 5% monthly interest (requires admin approval)
Agree to Terms
Read and accept the Terms and Conditions and digital contract
✓ Once registered: You can immediately start bidding on active auctions!
💰 P2P Blockchain Loans
🎉 LOWEST COMMISSION RATES IN CYPRUS!
Just 1% origination + 0.5% monthly servicing - Save thousands compared to traditional lenders!
Bid Deals operates a peer-to-peer (P2P) property loan marketplace connecting borrowers with verified lenders. We are NOT a bank - we're a facilitator earning commission on successful matches.
How P2P Lending Works
- Direct Lending: Lenders fund loans directly to borrowers (no bank intermediary)
- Blockchain Security: Property collateral and loan terms recorded on-chain
- EUR Transfers: Actual money moves via traditional bank transfers
- Smart Contracts: Automate payment tracking and collateral release
- Platform Role: Matchmaking, verification, contract management
Platform Commission Structure
Origination Fee: 1%
- When: One-time at loan activation
- Paid by: Borrower
- Example: €200,000 loan = €2,000 fee
- Covers: Verification, smart contract deployment, legal setup
Servicing Fee: 0.5%
- When: Every monthly payment
- Paid by: Borrower
- Example: €1,000 payment = €5 fee
- Covers: Payment processing, blockchain updates, support
Why Our Fees Are the Cheapest
- Traditional Cyprus Banks: 0.5-2% origination (no servicing fee transparency)
- Other P2P Platforms: 1-5% origination + 0.5-1.5% servicing
- Bid Deals: 1% origination + 0.5% servicing = LOWEST in Cyprus! 🏆
Example Savings: €200,000 loan over 15 years - Our total fees: €3,422 vs competitors: €6,000-€10,000+. You save thousands!
Get financing for your property with the cheapest rates in Cyprus. Here's the complete 8-step process:
Step 1: Create Property Listing
- Add property to platform with details, photos, documents
- Upload property deed (proof of ownership)
- Property gets verified by admin
Step 2: Create Loan Request
- Select verified property as collateral
- Specify loan amount (up to 80% LTV recommended)
- Set interest rate willing to pay
- Choose duration (months/years)
- Upload: ID, income proof, bank statements
Step 3-4: Lender Matching
- Verified lenders review your request
- Lenders propose to fund
- You receive notification and review proposals
- Accept the lender you trust
Step 5: Pay 1% Origination Fee
- Platform charges 1% of loan amount (one-time)
- Example: €200,000 loan = €2,000 fee
- Secure payment via Stripe
- Loan becomes "funded" after payment
Step 6-8: Receive Funds & Repay
- Lender transfers funds to your bank (EUR transfer)
- Make monthly payments including 0.5% servicing fee
- Example: €1,000 payment + €5 platform fee
- Smart contract tracks payments on blockchain
- Collateral released when fully repaid
Access: Navigate to "Blockchain Loans" in the menu to create your loan request or view the P2P Loan Demo for full walkthrough.
Become a verified lender and earn returns by funding property-backed loans. Here's the 8-step process:
Step 1: Register as Lender
- Complete lender profile (individual/institutional)
- Specify lending capacity and preferences
- Upload KYC: ID, proof of funds
- Admin verifies account
- One-time €100 registration fee (refundable)
Step 2-3: Browse & Propose
- Review available 'pending_match' loans
- Check property details, borrower documents
- Review loan terms (amount, rate, duration)
- Submit funding proposal for loans you like
Step 4-6: Match & Fund
- Wait for borrower acceptance
- Borrower pays 1% origination fee to platform
- You transfer loan funds (EUR) to borrower's bank
- Blockchain records contract and collateral
Step 7-8: Receive Payments & Complete
- Collect monthly installments (principal + interest)
- Platform deducts 0.5% servicing from borrower
- Smart contract tracks all payments
- Collateral auto-releases when loan completes
- Earn: Principal + interest returns
Access: Click "Become a Lender" in navigation or visit the Lender Dashboard to register and start funding loans.
Become a Real Estate Agent Without Your Own License!
Operate as an independent contractor under Bid Deals' license umbrella for just 35% commission share. Perfect for new agents or those wanting legal protection.
How the Program Works
- Independent Contractor Status: You're self-employed, not an employee
- Commission Split: 65% to you, 35% to Bid Deals
- Legal Coverage: Operate under Bid Deals' real estate license
- Full Platform Access: Use all agent tools and features
- Professional Support: Legal, marketing, and administrative backing
- No Upfront Costs: Pay only from successful deals
Registration Process
- Navigate to Agent Portal registration
- Select "Use Bid Deals to Cover You" license option
- Complete company details and profile
- Sign partnership agreement (digital)
- Choose agent membership tier (Basic to Enterprise)
- Start listing properties immediately!
Commission Structure
Example Commission Breakdown:
- Property Sale: €200,000 at 3% commission = €6,000 total
- Your Share (65%): €3,900
- Bid Deals Share (35%): €2,100
You earn majority while getting full legal coverage!
What's Included
- Legal Protection: Operate under Bid Deals' license legally
- Platform Tools: CRM, AI tools, analytics, documents
- Marketing Support: Brochures, banners, social sharing
- Administrative Help: Contract templates, legal Q&A
- Professional Image: Bid Deals branding and credibility
Benefits for New Agents
- No need to obtain your own expensive real estate license
- Avoid compliance and insurance costs
- Focus on sales while we handle legal/admin
- Build your business with zero upfront investment
- Upgrade to own license anytime (keep all earnings)
Access: Visit Agent Portal and choose "Use Bid Deals to Cover You" during registration. View the License Umbrella Demo for complete program details.
🔨 Auctions & Bidding
Viewing Auctions
- Navigate to the "Auctions" page to see all available auctions
- Use tabs to filter: Active (currently running), Upcoming (not yet started), Ended (completed)
- Click on any auction card to view full details
Auction Details Page
On each auction page, you'll see:
- Item Details: Photos, description, condition, year, dimensions, materials, provenance
- Current Bid: The highest bid so far
- Countdown Timer: Time remaining until auction ends
- Bid History: All bids placed (with your bids highlighted)
- Minimum Bid: Current bid + bid increment
- Reserve Status: Whether reserve price has been met (if applicable)
Placing a Bid
- Ensure you're registered with a valid payment method
- Enter your bid amount (must be at least the minimum bid)
- Use quick bid buttons for convenience (minimum, +1 increment, +2 increments)
- For auctions with reserve prices, confirm the commitment fee
- Click "Place Bid" to submit
- Your bid is now active and binding
While bids are binding, you can withdraw if necessary. Note that your commitment fee will be forfeited.
Withdrawal Consequences
When you withdraw a bid:
- Your commitment fee for that bid is forfeited (not refunded)
- Repeated withdrawals may affect your account standing
To Withdraw a Bid:
- Go to your Profile page
- Find the active bid in "Your Bids" section
- Click "Withdraw Bid"
- Confirm the withdrawal
- Your commitment fee will be forfeited
What Happens When You Win
- You'll be notified that you won the auction
- An invoice will be generated and sent to your email
- Your commitment fee will be deducted from the total amount due
- You have 48 hours to pay the remaining balance
Payment Process
- Payment is automatically charged to your registered payment method
- You'll receive a confirmation once payment is processed
- Delivery will be arranged after payment confirmation
After Winning an Auction
- Delivery details will be requested after payment
- You can track your delivery in the "Deliveries" section
- Delivery costs vary based on item size and destination
- Items are fully insured during transit
Tracking Your Delivery
- Navigate to the "Deliveries" page
- View all your deliveries and their current status
- See real-time tracking information
- Contact the driver if needed
Upon Delivery
- Inspect the item immediately upon arrival
- Report any damage within 24 hours
- Take photos if there are any issues
- Contact support through your profile if problems arise
Profile Page Features
- Account Balance: View your current balance (including deposits and fees)
- Personal Information: Update your details if needed
- Payment Methods: Add or update payment information
- Active Bids: See all your current bids with withdrawal options
- Winning Bids: Track auctions you've won
- Bid History: Review all withdrawn bids
Account Balance
Your account balance reflects:
- Commitment fees paid
- Refunds for non-winning bids
- Outstanding payments owed
Negative Balance: If your balance goes negative due to withdrawal fees, you must settle it before placing new bids.
📦 Catalog & Selling
The Catalog page displays all items available for direct purchase (not in auction).
Features
- Search for items by name
- Filter by category, status, condition, and price range
- View featured items at the top
- Switch between grid and list views
- Click any item to see full details
- Newsletter Subscription: Sign up at the bottom of the page to receive notifications about new items and auctions
Have memorabilia or antiques to sell? List them on our platform! We handle everything after approval.
How to Submit an Item
- Navigate to the Catalog page
- Click the "Sell Your Item" button (must be signed in)
- Fill in the item details form
- Upload photos of your item
- Agree to the 5% commission terms
- Submit for admin review
Required Information
- Item Name: Clear, descriptive name
- Category: Select the appropriate category
- Condition: Honest assessment of item condition
- Photos: At least one clear photo (more is better)
- Provenance: Where you got the item (family heirloom, estate sale, etc.)
- Your Asking Price: Price in euros
- Description: Detailed information about the item
- Dimensions & Materials: If applicable
Commission Structure
We charge a 5% commission on successful sales, which covers:
- Professional listing and photography support
- Marketing and promotion
- Secure payment processing
- Customer support
You receive 95% of the sale price!
Approval Process
- Submit your item through the form
- Our admin team reviews submissions within 24-48 hours
- You'll receive an email notification with the decision
- If Approved: Your item goes live on the catalog immediately
- If Rejected: We'll provide a reason and you can resubmit with modifications
Tip: High-quality photos and detailed descriptions increase your chances of approval and sale!
For auctions with reserve prices, a commitment fee is required with each bid to ensure serious bidding.
Bids Under €5,000
5% Fee
Per bid placed
Bids Over €5,000
2% Fee
Per bid placed
How Commitment Fees Work
- Charged immediately when you place your bid
- If you don't win: Fully refunded to your account
- If you win: Deducted from the final payment amount
- Ensures all bidders are committed to their bids
Example: If you bid €2,000 on an auction, you'll pay a €100 commitment fee (5%). If you win, you pay €1,900 remaining. If you don't win, the €100 is refunded.
The auctioneer may activate a "Bid Lock-In" to finalize an auction more quickly.
What Happens During Lock-In
- All active bidders are notified by email
- A countdown timer is set (typically 1-48 hours)
- If no new bids are placed before the timer expires, the current leading bid wins
- You can still place higher bids during the lock-in period
Tip: If you receive a lock-in notification and want to win, place your bid before the timer expires!
Administrators have controls to manage auctions, including ending them early and deleting them.
Ending Auctions Early
- No Bids Requirement: Auctions can only be ended early if they have zero bids
- Stop Icon: Admins see a stop button on active auctions with no bids
- Confirmation: Admin must confirm before ending
- Status Change: Auction status changes to "Ended"
Deleting Auctions
- Ended Only: Only auctions that have ended can be deleted
- Trash Icon: Visible on ended auction cards for admins
- Permanent: Deletion cannot be undone
- Confirmation: Admin must confirm before deleting
Important: If an active auction has bids, it cannot be ended early. The auction must run its full course to protect bidders.
⭐ Rewards & Membership
Earn points for your activity and redeem them for credits to use on commission payments.
How to Earn Points
- Place a bid: Earn 2 Bid Deal Points
- Purchase an item: Earn 3 Bid Deal Points
- List an item for sale: Earn 1 Bid Deal Point
Reward Tiers
50 pts
→ €4 credit
100 pts
→ €9 credit
150 pts
→ €14.50 credit
200 pts
→ €20 credit
Important: Activity credit can only be used for commission payments. View your points balance in your Control Panel or Profile page.
Watchlist
Track items and auctions you're interested in:
- Click the "Watch" button on any item or auction
- View all watched items in your Watchlist page
- Add notes to remember why you're watching
- Remove items when no longer interested
Price & Availability Alerts
Get notified about important changes:
- When outbid: Know instantly when someone outbids you
- Price changes: Set threshold (2%, 4%, 6%, 8%, or 10%) for notifications
- Product available: Be notified when items become available
- Auction ending: Reminder when auctions are about to close
Auto-Bidding
Let the system bid for you automatically:
- Set maximum bid: Enter the highest price you're willing to pay
- Choose increment: Select 2%, 4%, 6%, 8%, or 10% bid increments
- Automatic bidding: System places bids to keep you in the lead
- Stop at max: Bidding stops when your maximum is reached
Note: Auto-bids are binding. You agree to pay up to your maximum bid if you win.
Access all your account features from one central location.
Control Panel Features
- Points Balance: View your Bid Deal Points and available credit
- Membership Status: See your current subscription tier and benefits
- Account Balance: Track your deposits and fees
- Watchlist: Quick access to items you're tracking
- Alerts: Manage your notification settings
- Auto-Bids: View and control automatic bidding
- Active Bids: See all your current auction bids
- My Documents: View, print, save, and download documents sent by admin
- Transfer Funds: Send account balance or Bid Deal Points to other users
- Quick Actions: Fast navigation to key pages
Access: Click "My Account" in the navigation menu to access your Control Panel.
Bid Deals uses a revolutionary hybrid wallet system combining virtual credits with real-time Stripe payments.
🎯 How It Works (The Revolutionary Part!)
Think of it like a gift card system - but smarter:
- Top Up: Add €100 to your wallet → Stripe charges your card €100 → You have €100 virtual credits
- Spend: Buy membership €50 → Deducted from your €100 → No new charge → €50 remains
- Transfer to Friend: Send €30 to User B → Stripe charges YOU €30 → User B gets €30 credits
- User B Spends: User B pays auction bid €30 → Deducted from balance → No charge (already paid by you)
💳 Wallet Top-Up
Add funds to your wallet anytime:
- Go to User Control Panel → Transfer Funds
- Click "Top Up Wallet" button
- Enter amount (minimum €1)
- Complete Stripe checkout with your card
- Funds available instantly in your wallet
- Use for any platform expense
🎁 User-to-User Transfers
Send money to other Bid Deals users:
- Click "Transfer to User" button
- Enter recipient's email (must be registered)
- Enter amount and optional note
- YOU get charged via Stripe immediately
- Recipient's wallet credited with the amount
- Recipient gets email notification
- Recipient can spend it freely (no new charge needed)
💰 Spending Your Balance
Use wallet credits for:
🔒 Escrow & Pending Funds
Some payments are held temporarily in escrow:
- Auction Commitment Fees: Held until auction ends → Refunded if you don't win
- Property Deposits: Held pending deal completion → Returned if deal collapses
- Security Deposits: Held for lease duration → Returned minus damages
- You can see escrowed amounts in your wallet overview
✨ Why This System Is Brilliant:
- No Money Sitting Around: Stripe processes everything immediately - we don't hold funds
- Legal & Safe: Not a banking service - just payment processing
- Gift-Friendly: Transfer credits to family/friends easily
- Convenience: Load once, spend many times without re-entering card
- Transparency: Full transaction history always visible
Important Policies
- Non-Reversible: Transfers cannot be reversed (like giving cash)
- Minimum: €1 minimum for all transactions
- No Self-Transfers: Cannot send to yourself
- Fraud Protection: Suspicious patterns investigated
- Record Keeping: All transactions logged for 5 years (AML compliance)
🎯 Perfect Use Cases:
- Parents funding children's property hunt
- Business partners sharing auction costs
- Gifting platform credits for birthdays
- Agents paying referral fees to clients
- Group bidding on expensive items
🛡️ Documents & Security
Bid Deals employs comprehensive security measures to protect all users from scams, fraud, and malicious activity.
Automatic Protection
- Email Verification: Disposable and temporary email domains are automatically blocked
- Pattern Detection: Suspicious email patterns are flagged for review
- Rate Limiting: Protection against rapid submission attacks
- IP Blocking: Malicious IP addresses are automatically blocked
- Input Validation: All forms are protected against XSS and injection attacks
- Honeypot Fields: Bot submissions are automatically rejected
Security Scanner (Admin)
Administrators can run security scans to detect:
- Users with blocked/disposable email domains
- Previously reported scam emails
- Suspicious registration patterns
- Fake phone numbers and addresses
- Unusual credit usage on unverified accounts
Blocked Domain Protection
Registration attempts using disposable email services (tempmail, guerrillamail, mailinator, etc.) are automatically rejected. Users attempting multiple registrations with blocked domains may have their IP address blocked.
Your Safety: If you encounter suspicious activity or believe you've been contacted by a scammer, please report it immediately through the Contact page or by emailing support@biddeals.online
Occasionally, Bid Deals may undergo scheduled maintenance to improve performance and add new features.
During Maintenance
- You'll see a maintenance message when accessing the platform
- All auctions and bidding are temporarily paused
- Your data and account remain safe and secure
- Maintenance typically lasts only a short time
Tip: If you see the maintenance message, please wait a few minutes and try again. We work to minimize downtime and will have the platform back online as quickly as possible.
Admins can upload important documents directly to your account. You'll be notified when new documents are available.
Document Types
- Invoices: Payment and transaction records
- Contracts: Agreements and legal documents
- Receipts: Proof of payment
- Certificates: Authenticity and ownership certificates
- Other: Any other important documents
Document Actions
View
Open in browser
Print document
Save
Save to device
Download
Download file
Notification: When you have new unviewed documents, a notification banner will appear at the top of the page. Click "View Documents" to see all your documents.
Access: View your documents in the "My Documents" section of your Control Panel (My Account page).
💳 Payments & Delivery
Some sellers offer personal delivery directly to you at a mutually agreed location.
How It Works
- Look for items marked with "Personal One-to-One Delivery Available"
- If selected, Bid Deals will coordinate a meeting point
- Both buyer and seller agree on the meeting location
- The exchange happens in person at the nominated location
Note: Personal delivery is offered at the seller's discretion. Not all items have this option available. Standard courier delivery is always available for Cyprus deliveries (FREE).
Cyprus & Greece Deliveries
- All deliveries handled by our professional courier service
- Full pickup and delivery service included
- No self-pickup option available for security purposes
- Full tracking from pickup to delivery
EU Countries (Outside Cyprus & Greece)
- Choose your courier: Select from DHL, FedEx, UPS, DPD, GLS, Hermes
- Delivery types: Standard, Express, or Economy options
- Self-pickup: Arrange your own shipping from our Cyprus pickup points
Items Over €100
Mandatory insurance required. All items valued at €100 or more must be insured during shipping.
Items Under €100
Covered by Bid Deals. Any proven shipping damage is fully covered at no extra cost.
Packing Documentation
For your protection, we document every shipment:
- Pre-packing photos: All items photographed before packing
- Video recording: Complete packing process is videoed
- Condition verification: Ensures product sent as shown in catalogue
- Dispute evidence: Available for 90 days after delivery
Need to pay later? Apply for a credit account and pay on your terms.
How Credit Accounts Work
- Choose "Credit Account" as your payment method during registration
- Select your credit period (1 to 365 days)
- Submit your request for admin approval
- Once approved, you receive a credit limit
- Use your credit for purchases and pay by the due date
Interest Rate: 5% Per Month
Interest is calculated per calendar month. For example:
- 30-day credit = 5% interest (1 month)
- 60-day credit = 10% interest (2 months)
- 90-day credit = 15% interest (3 months)
- 365-day credit = 60% interest (12 months)
Note: Credit accounts require admin approval. You will be notified by email once your request is approved or rejected.
Buyers pay only when they purchase - no membership fees required!
Buyer Fee Structure
✅ FREE Membership
No monthly or annual fees - browse unlimited properties and auctions
€100 Property Purchase Fee
One-time fee auto-charged when you complete a property purchase
1% Auction Win Fee
Charged if you win an auction (we prepare purchase order)
Commitment & Reservation Fees
- Bid Commitment: 5% under €5k, 2% over €5k (refundable if you don't win)
- Reserve Sale: 5% of property price (secures property for you)
- Reserve Rental: 10% of first month rent
Example: You win auction at €100,000. You pay: 1% win fee (€1,000) + remaining bid amount. Much simpler than old membership model!
We offer multiple secure payment options for your convenience.
Card Payments (Stripe)
- Visa, Mastercard, and other major cards accepted
- Secure payment processing via Stripe
- Instant payment confirmation
- 3D Secure authentication for added security
Bank Transfer
For larger amounts or if you prefer bank transfers:
Important: Always include your payment reference (provided in your invoice) when making bank transfers. Payments are verified within 1-2 business days.
🏠 Real Estate Agent Platform
Bid Deals offers a comprehensive platform for real estate agents to manage their properties, team, and business operations.
Getting Started as an Agent
- Navigate to Properties in the main menu
- Click "Become an Agent" or access the Agent Portal
- Complete the registration form with your company details
- Choose your license type (own license or Bid Deals partnership)
- Select a membership plan that fits your needs
- Start listing properties immediately!
License Options
Own License
Use your existing real estate license. No commission sharing required.
Use Bid Deals to Cover You
Operate under our coverage for 35% commission share. Perfect for new agents.
When adding a property, you can choose from several listing types to match your selling strategy.
For Sale
Standard property sale for cash payment. Set your asking price and receive offers from buyers.
For Rent
Property available for rental or lease. Set monthly rent and manage tenants through the platform.
Property Exchange
Exchange your land for built property from a developer. Returns are typically 10-15% more than a direct sale, but 20-25% less than Antiparochi. Best for those wanting immediate built property.
Antiparochi
Offer your land to a developer who builds on it and gives you a percentage of the completed units. Potentially double or triple your land value! E.g., 50% Antiparochi on 10 apartments = you get 5 apartments.
How Antiparochi Works
- Landowner lists their land as "Antiparochi" listing type
- Developer contacts the landowner with a percentage proposal (e.g., 50%)
- Agreement is made - e.g., developer builds 10 apartments, landowner gets 5
- Landowner partially releases land percentages as development progresses
- Upon completion, landowner receives their agreed apartments/units
Benefits: Landowner can double or triple land value. Developer reduces costs by not purchasing land upfront. It's a win-win!
Property Exchange vs Antiparochi
- Property Exchange: 10-15% better than direct sale, immediate built property
- Antiparochi: 20-25% better than Property Exchange, but requires waiting for construction
- Choose Exchange if: You want immediate property without waiting
- Choose Antiparochi if: You want maximum returns and can wait for construction
Tip: When listing for Property Exchange or Antiparochi, include detailed information about what you're looking for in the description to attract suitable matches.
Choose the plan that matches your business needs. All plans include access to the Agent Portal with varying feature limits.
All paid plans offer yearly billing at a discount (save up to 30%).
Agent Commission Structure
Basic
5%
Free tier
Professional
4%
€25/mo
Premium
3%
€50/mo
Enterprise
0.5%
€135/mo
Note: Buyers no longer need memberships - they pay €100 per property purchase and 1% on auction wins only!
The Agent Portal is your central hub for managing all aspects of your real estate business.
Property Management
- Add, edit, and manage property listings
- Upload multiple photos and videos
- Add floor plans and virtual tour links
- Set properties as featured or exclusive
- Track views and inquiries per property
- Manage listing status (draft, active, sold, rented)
Team Management (Sub-Agents)
- Invite team members to join your agency
- Assign roles: Agent, Assistant, or Manager
- Set permissions for each team member
- Assign properties to specific agents
- Track performance and sales per agent
- Activate or deactivate accounts as needed
Calendar & Appointments
- Schedule property viewings
- Book client meetings and consultations
- Set up document signing appointments
- Manage property inspections and valuations
- Automated email reminders to clients
- Track appointment outcomes and interest levels
Document Center
- Rental Agreements: Standard residential rental contracts
- Sales Agreements: Property sale contracts
- Assignment Agreements: Contract assignment templates
- Land Registry Applications: Title registration forms
- Tax Clearance Forms: Tax compliance documents
- Purchase Permits: For non-EU buyers (if required)
- Power of Attorney: Legal authorization documents
- Upload and organize your own documents
⚙️ Advanced Agent Features
Upload, organize, and share documents with clients. Available for Professional tier and above.
Document Types
- Rental Agreements
- Sales Agreements
- Assignment Agreements
- Land Registry Applications
- Tax Clearance Documents
- Purchase Permits
- Transfer Fee Forms
- Due Diligence Reports
- Valuation & Inspection Reports
- Power of Attorney
- Title Deeds
Document Actions
- Upload: Add new documents with title and type
- Move to Folder: Click the "Move to..." button next to any document to reorganize it into a different category (dropdown menu appears with all folder options)
- View: Open document in new tab
- Download: Save document to your device
- Print: Print document directly from the browser
- Email: Send document to clients with a custom message
- Delete: Remove documents you no longer need
Templates
Access pre-made document templates:
- Rental Agreement Template
- Sales Agreement Template
- Assignment Agreement
- Power of Attorney
Access: Go to Agent Portal → Quick Actions → "Documents" to manage your files.
Comprehensive tools to manage your rental properties and tenants.
Features
- Track active, pending, and expired leases
- Store tenant and landlord contact details
- Set monthly rent amounts and deposit records
- Monitor payment status (current, overdue, paid ahead)
- Set payment due dates and reminders
- Link rental agreements from document center
- Track lease renewal dates
- View total monthly rental income at a glance
Tip: When you add a new rental, the property status automatically updates to "Rented" in your listings.
Comprehensive checklists to ensure thorough property verification before closing deals.
Due Diligence Checklist
- Title Deed Verification: Confirm ownership and authenticity
- Land Registry Check: Verify property registration
- Encumbrances Check: Identify mortgages, liens, or charges
- Planning Permission: Confirm building permits and approvals
- Tax Clearance: Ensure property taxes are paid
- Purchase Permit: For non-EU buyers (if required)
- Structural Survey: Professional building inspection
- Utility Connections: Verify water, electricity, and sewage
Fee Calculator
- Calculate transfer fees based on property value
- Estimate stamp duty costs
- Track legal fees and other closing costs
- Provide clients with total cost breakdown
Important: Due diligence reports can be shared with clients and stored for future reference. Always complete thorough checks before recommending a purchase.
Service Offerings
List additional services you offer to clients:
- Property Valuation
- Property Management
- Legal Services
- Tax Advisory
- Mortgage Assistance
- Insurance
- Renovation & Interior Design
- Photography & Virtual Tours
- Relocation Services
Set fixed prices, hourly rates, percentages, or mark as negotiable.
Banner Advertising
Create promotional banners for your listings:
- Upload custom banner images (recommended: 1200x300 pixels)
- Add titles and subtitles
- Link to specific properties or external URLs
- Choose placement: Profile page, Listings, or All pages
- Set start and end dates for campaigns
- Track impressions and click-through rates
🤖 AI-Powered Tools
Bid Deals provides powerful AI tools to help agents create better listings and make informed pricing decisions.
AI Description Generator
Automatically create compelling property descriptions:
- Fill in your property details (type, location, features, price)
- Click "Generate AI Description" button
- AI crafts a professional, engaging description highlighting key selling points
- Edit the generated text to personalize it
- Click "Use This Description" to apply
- Regenerate as many times as needed until satisfied
AI Property Valuation
Get AI-powered price recommendations:
- AI analyzes property details and market conditions
- Provides estimated price range with confidence score
- Shows key factors influencing the valuation
- Accept, reject, or adjust the AI recommendation
- Provide reasons when adjusting for your records
Tip: The more property details you provide, the better the AI-generated descriptions and valuations will be. Always review and personalize AI content before publishing.
Automatically match clients with suitable properties based on their preferences using AI.
Setting Client Preferences
- Property Types: House, Apartment, Villa, Land, Commercial
- Listing Type: Sale, Rent, or Both
- Budget Range: Minimum and maximum price
- Bedrooms & Bathrooms: Minimum requirements
- Locations: Preferred cities and regions
- Must-Have Features: Pool, Garden, Sea View, etc.
- Deal Breakers: Features that disqualify a property
- Urgency: How soon the client needs to find a property
AI Match Generation
- Click "Generate AI Matches" to analyze your properties
- AI compares client preferences against all your active listings
- Each match includes a score (0-100%) indicating compatibility
- View detailed match reasons explaining why it's a good fit
- See potential concerns for transparency
- AI summary provides a quick overview for each match
Managing Matches
- Update match status: Suggested, Viewed, Interested, Not Interested, Contacted
- View property details directly from the match list
- Regenerate matches when preferences change or new properties are added
Access: Go to Agent Portal → Quick Actions → "AI Matching" to use this feature.
Get AI-powered rental pricing recommendations based on Cyprus market data, location, property features, and seasonal trends.
How It Works
- Available when creating "For Rent" or "Sale & Rent" property listings
- Enter basic details: city, bedrooms, bathrooms, size, features
- Click "Generate Rental Price Suggestion"
- AI analyzes Cyprus rental market data with internet context
- Provides comprehensive pricing analysis in seconds
What You Get
- Optimal Monthly Rent: AI-recommended monthly rental price
- Annual Income Projection: Expected yearly rental revenue
- Price Range: Minimum (conservative) to maximum (premium) pricing
- Market Demand: Very High, High, Moderate, or Low demand rating
- Key Pricing Factors: What affects the rental price (location, features, size)
- Seasonal Adjustments: How to adjust prices during tourist seasons
- Competitor Insights: Market analysis and competitive positioning
- Confidence Score: AI's certainty level (typically 80-95%)
Using the Suggestions
- Click "Use Optimal Price" to apply the AI recommendation
- Review the price range to understand flexibility
- Check seasonal adjustments for tourist areas (Larnaca, Paphos, Limassol)
- Consider market demand when deciding on pricing strategy
- Regenerate analysis if you change property details
Access: Go to Agent Portal → Add Property → Select "For Rent" or "Both" as listing type → Scroll down to see AI Rental Price Suggestion tool.
Tip: The AI uses live internet data about Cyprus rental market trends. For best results, provide complete property information including exact location, size, and all features.
👥 CRM & Communication
The Communication Hub is your central place for managing all client communications, tasks, and notifications.
In-App Messaging
- Send and receive messages with clients directly in the platform
- View conversation history organized by contact
- See read receipts (double checkmarks) when messages are read
- Start new conversations with any email address
- Search through all conversations quickly
Task Manager
- Task Types: New Lead, Follow Up, Viewing, Document, Call, Meeting
- Priorities: Low, Medium, High, Urgent
- Set due dates and times for each task
- Link tasks to specific clients with contact details
- Mark tasks as complete with one click
- Filter by status: All Active, Today, Overdue, Completed
- See overdue task count at a glance
Notification Center
- Receive notifications for new inquiries, messages, and tasks
- Filter by type: All, Unread, Inquiry, Message, Task
- Mark all as read with one click
- Delete individual notifications or clear all
- High priority notifications are highlighted
Access: Click "Hub" in the Quick Actions section of your Agent Portal to open the Communication Hub.
Send bulk SMS and email messages to your clients and tenants directly from the platform.
Monthly SMS Allowances
Each membership tier includes monthly SMS credits:
Basic
5 SMS/month
Professional
50 SMS/month
Premium
150 SMS/month
Enterprise
250 SMS/month
Purchase Additional SMS Credits
Need more SMS? Purchase bonus credits that never expire (prices include 19% VAT):
250 SMS
€12.50 + €2.38 VAT
€14.88
500 SMS
€25.00 + €4.75 VAT
€29.75
1000 SMS
€50.00 + €9.50 VAT
€59.50
Using the Messaging Center
- Select Recipients: Choose from your clients and tenants list
- Choose Type: Send via Email or SMS
- Use Templates: Apply pre-made templates for common messages
- Personalize: Use placeholders like {name}, {company}, {agent_name}
- Bulk Send: Message multiple recipients at once
Creating Custom Templates
- Go to the Templates tab in the Messaging Center
- Click "Create Custom Template"
- Enter a template name and choose type (Email or SMS)
- For emails, add a subject line
- Write your message using placeholders
- Click "Save Template" to store for future use
- Your custom templates appear in "My Custom Templates" section
Access: Go to Agent Portal → Quick Actions → "Messaging" to send SMS and emails to your contacts.
Create beautiful, professional brochures for properties, events, greetings, and more. Share instantly via email or WhatsApp.
Brochure Types
Creating a Brochure
- Go to Agent Portal → Quick Actions → "Brochures"
- Select the brochure type (Property, Event, Greeting, etc.)
- For property brochures, select a property from your listings
- Enter a headline and description
- For events: add date, time, and location
- Add any highlights or key details
- Preview your brochure in real-time
- Click "Generate Brochure" to create
Sharing Brochures
- Email: Send directly to clients with a personal message
- WhatsApp: Share via WhatsApp with one click
- Copy Link: Get a shareable link to send anywhere
- View: Open the brochure in a new tab
Tip: Brochures are generated as beautiful HTML documents with your branding, making them look professional on any device.
Track your performance with detailed analytics and visualizations to help you improve your business.
Key Performance Metrics
- Property Views: Total views across all your listings
- Inquiries: Number of client inquiries received
- Viewings: Scheduled property viewings
- Closed Deals: Properties sold or rented
- Each metric shows trend percentage vs previous period
Conversion Funnel
Visualize your sales pipeline:
- Views → Inquiries: How many views convert to inquiries
- Inquiries → Viewings: How many inquiries lead to viewings
- Viewings → Closed: Your closing rate
- Progress bars show each conversion rate percentage
Performance Charts
- Toggle between Area and Bar chart views
- View trends over time for views, inquiries, and viewings
- Select time range: 7 days, 30 days, 90 days, or 1 year
Task Analytics
- Task completion rate percentage
- Overdue tasks count
- Pie chart showing task status breakdown
- Tasks grouped by type (leads, follow-ups, viewings, etc.)
Communication Metrics
- Response Rate: Percentage of inquiries responded to
- Avg Response Time: How quickly you respond
- Conversations: Total active conversations
- Messages sent/received chart for last 7 days
- Response quality rating: Excellent, Good, or Needs Improvement
Access: Click "Analytics" in the Quick Actions section of your Agent Portal.
Manage all your tenants in one place with comprehensive profiles and lease tracking.
Adding Tenants
- Go to Agent Portal → Quick Actions → "Tenants"
- Click "Add Tenant" button
- Fill in tenant details (name, email, phone required)
- Add personal details: ID, date of birth, nationality, address
- Add employment info: employer, occupation, monthly income
- Add emergency contact information
- Link to properties and lease agreements
- Upload a profile photo (optional)
- Click "Add Tenant" to save
Tenant Profile Information
- Basic Info: First name, last name, email, phone, secondary phone
- Personal Details: ID/passport number, date of birth, nationality, current address
- Employment: Employer name, occupation, monthly income
- Emergency Contact: Contact name and phone number
- Status: Active, Inactive, or Former
- Notes: Additional notes about the tenant
Linking Properties & Leases
- Select one or more properties to link to the tenant
- Link lease agreements from your document center
- View all linked properties and leases in tenant detail view
- Track complete lease history for each tenant
Managing Tenants
- View: Click on a tenant to see full details
- Edit: Update tenant information anytime
- Delete: Remove tenant profiles (with confirmation)
- Search: Find tenants by name, email, or phone
- Filter: Filter by status (All, Active, Inactive, Former)
Access: Go to Agent Portal → Quick Actions → "Tenants" to manage your tenant database.
The CRM (Customer Relationship Management) system helps agents manage client relationships, track interactions, and link clients to properties.
Client Management
- Client Types: Categorize as Buyer, Seller, Renter, Landlord, Lead, or Investor
- Status Tracking: Active, Inactive, Converted, or Lost
- Contact Info: Store name, email, phone, and address
- Lead Source: Track where clients come from (Website, Referral, Social Media, etc.)
- Priority Rating: Rate clients 1-5 for prioritization
- Tags: Add custom tags to organize and filter clients
Budget & Preferences
- Set minimum and maximum budget ranges
- Select preferred locations (cities)
- Choose preferred property types (House, Apartment, Villa, etc.)
- Add property feature preferences (Pool, Garden, Sea View, etc.)
Interaction Tracking
Log every interaction with clients:
- Types: Phone Call, Email, Meeting, Viewing, Message, Note, Offer, Negotiation
- Outcomes: Mark as Positive, Neutral, Negative, or Pending
- Property Links: Associate interactions with specific properties
- Follow-ups: Schedule follow-up dates from interactions
- Timeline View: See full interaction history chronologically
Property & Task Links
- Link Properties: Connect clients to properties they're interested in
- Create Tasks: Add follow-up tasks directly from client profiles
- View Tasks: See all tasks related to a specific client
Access: Click "CRM" in the Quick Actions section of your Agent Portal to manage all your clients.
The CRM Dashboard is your central hub for managing all client relationships, leads, tasks, and appointments.
Dashboard Overview
- Quick Stats: See total clients, active leads, new inquiries, pending tasks, today's appointments, and conversions at a glance
- Action Alerts: Highlighted cards for new inquiries, overdue tasks, and follow-ups due
- Today's Schedule: View all appointments scheduled for today
- Recent Inquiries: Quick access to latest property inquiries
- Priority Tasks: See your most urgent pending tasks
- Performance Snapshot: Lead conversion, task completion, and inquiry response rates
Dashboard Tabs
- Overview: Summary cards and quick metrics
- Lead Pipeline: Visual sales funnel with drag-and-drop stages
- Clients: Full client list with search and filters
- Inquiries: Property inquiries with status management
- Tasks: Task manager with priorities and due dates
- Appointments: Today's and upcoming appointments
Access: Agent Portal → CRM tab or Quick Actions → "CRM Dashboard"
The Lead Pipeline provides a visual Kanban-style view of your sales funnel, helping you track leads from first contact to closed deal.
Pipeline Stages
Using the Pipeline
- Each stage shows client cards with name, type, and budget
- Click "Move →" to advance a client to the next stage
- Click on a client card to view their full profile
- See potential value for each stage (sum of client budgets)
- Total active leads and potential value shown at the top
Stage Definitions
- New Leads: Initial contacts, inquiry form submissions
- Contacted: You've reached out, first conversation made
- Qualified: Budget confirmed, requirements understood (rating 2-3)
- Negotiating: Active discussions on properties (rating 4+)
- Converted: Deal closed successfully
Tip: Use the client rating (1-5 stars) to automatically place clients in the right pipeline stage. Higher ratings = further along in the funnel.
Interactive maps help buyers find properties and allow agents to set precise locations for their listings.
Map View for Buyers
When browsing properties:
- Click the Map icon in the Properties page toolbar
- View all properties with coordinates displayed on an interactive OpenStreetMap
- Click on markers to see property preview (image, title, price)
- Click "View Details" in the popup to see full property information
- Toggle map view on/off anytime while browsing
- Maps use reliable OpenStreetMap tiles for consistent display
Location Picker for Agents
When adding or editing properties:
- The map appears directly under the address fields
- Search: Type an address and click search to locate it
- Click: Click anywhere on the map to set the location
- Drag: Drag the marker to fine-tune the position
- Coordinates (latitude/longitude) are shown and can be edited manually
- Map centers on the property's city automatically
Tip: Setting an accurate property location helps buyers find your listing on the map and understand exactly where it's located. Properties without coordinates won't appear on the map view.
Backup Charge Plans are NOT about data storage — they are add-on subscriptions that give you extra property listing slots and unlock premium platform features.
Available Plans
Starter - €1.50/month
+1 property slot, 4 features
- Basic Analytics
- Email Notifications
- Standard Support
Growth - €3/month
+1 property slot, 7 features
- Advanced Analytics, SMS Notifications
- Document Templates, Client Management
- Appointment Scheduler
Professional - €4/month
+1 property slot, 10 features
- Full Analytics, All Notifications, CRM
- AI Property Matching, Social Sharing
- Brochure Creator
Unlimited - €8.50/month
+1 property slot, ALL features
- Everything in Professional
- Unlimited AI, White-label Brochures
- API Access, Custom Integrations
Billing Options
- Monthly: Pay each month
- Yearly: Save 5% with annual billing
- Auto-Renew: Toggle on/off (optional)
- Secure Stripe payment processing
- Cancel anytime with no penalties
Data Backup Storage Limits
- Starter: 50 MB backup storage
- Growth: 150 MB backup storage
- Professional: 500 MB backup storage
- Unlimited: 2 GB backup storage
- Backups retained for 30 days before auto-deletion
Access: Go to Agent Portal → Quick Actions → "Backup Plans" to subscribe and manage your plans.
Protect your data by creating backups of your properties, clients, and other important information.
Creating a Backup
- Go to Agent Settings → Data Backup tab (or User Control Panel for regular users)
- Click "Create Backup"
- Enter a backup name (e.g., "December 2024 backup")
- Select which data to backup (Properties, Clients, Tasks, etc.)
- Click "Create Backup"
- Backup is saved and can be downloaded or restored later
What Can Be Backed Up
- Agents: Properties, Clients, Preferences, Matches, Appointments, Tasks, Interactions, Documents (metadata), Tenants, Rentals
- Regular Users: Saved Properties, Watchlist, Alerts
- Admins: Can backup all entities or selective entities, plus individual user data
Restoring a Backup
- Click the restore icon on any backup
- Review backup details and confirmation warning
- Click "Restore Backup"
- Data is added (existing data is NOT deleted)
Backup Restrictions
- Storage Limits: Based on your Backup Charge Plan (50 MB to 2 GB)
- Cannot backup: Images/videos, Payment records, System logs
- Retention: Backups auto-delete after 30 days
- File limits: Individual files max 10 MB each
- No minimum: Backup as little data as needed
Tip: Create regular backups of your important data, especially before making bulk changes. Download backups as JSON files for safekeeping.
Made a mistake? The Undo feature lets you reverse recent actions within 24 hours.
How to Undo
- Look for the "Undo" button in the top-right corner of your pages
- Click to see your recent actions (last 20 actions)
- Each action shows what was done and when
- Click the undo icon next to any action to reverse it
- Confirm the undo operation
What Can Be Undone
- Create: Deletes the newly created record
- Update: Restores previous data
- Delete: Recreates the deleted record
- Actions tracked: Properties, Clients, Tasks, Appointments, Documents, etc.
Restrictions
- 24-hour limit: Actions older than 24 hours cannot be undone
- Payment transactions: Cannot be undone (request refunds instead)
- Auction bids: Cannot be undone (use withdrawal process)
- Already-undone actions cannot be re-undone
Note: The Undo feature is a safety net for accidental changes. It's available for 24 hours after an action is performed.
Customize your agency profile to attract more clients.
Profile Settings
- Company Logo: Upload your agency logo
- Profile Photo: Add a professional headshot
- Cover Photo: Showcase your best work
- Bio: Tell clients about your experience
- Regions Served: List areas you cover
- Specializations: Luxury, Commercial, Residential, etc.
Contact Information
- Phone and WhatsApp numbers
- Business email address
- Website URL
- Office address
- Social media links (Facebook, Instagram, LinkedIn, YouTube)
- Insurance provider and policy number (for compliance)
Professional Insurance
- Record your insurance provider
- Store policy number for reference
- Track expiry dates to stay compliant
Public Profile: Your agency profile is visible to potential clients browsing properties. Make sure it's complete and professional!
🏠 Property Owner Portal
The DoneDeal Portal is a comprehensive property completion service that handles all legal, tax, and registry requirements for property sales in Cyprus. We've simplified the complex 22-step process into 4 clear phases.
🎯 What We Do For You
- Legal Documentation: All contracts, transfer documents, and legal paperwork
- Clearances: Title search, encumbrance certificates, property status verification
- Planning Permits: Building permit and approval verification
- Land Registry: Transfer processing and title deed registration
- Tax Compliance: Transfer fees, stamp duty, capital gains tax, VAT handling
- Completion Timeline: Typically 4-8 weeks from start to final deed transfer
📋 BUYER WORKFLOW - 4 Phases
Phase 1: Identity & Documents
- Cyprus tax ID required
- Upload ID and proof of residence
Phase 2: Buyer Type & Limits
- Individual: Max 2 properties (non-EU citizens)
- Company: Unlimited purchases
- If limit reached, we help you form LTD company
Phase 3: Financial Setup
- Cyprus bank account (we can help you open one)
- Upload proof of funds (bank statement)
Phase 4: Completion
- Profile complete - Ready to buy!
🏠 SELLER WORKFLOW - 4 Phases
Phase 1: Identity & Tax
- Cyprus tax ID required
Phase 2: Property Verification
- How you got the property (purchase or inheritance)
- Upload proof documents
Phase 3: Renovations & Ariadni
- Renovation details + invoices (if renovated)
- Ariadni account or authorization for legal dept
- ⚠️ Ariadni search valid 5 days only
Phase 4: Tax Compliance
- Individual: 20% capital gains tax
- Company: 12.5% capital gains tax
- If property was rented: Upload tax declaration
🔔 Triple Notification System
Every milestone completion sends you notifications via:
Example: "Phase 1 Complete! Moving to Property Verification. Next: Upload Ariadni search."
⚡ Error Handling & Reminders
- Ariadni Expires: Reminder at day 3, red banner at day 4
- Document Rejected: Admin adds reason → You get notification to re-upload
- Payment Fails: Stripe webhook catches failure → Retry link sent
- Tax Delay: Admin can add notes + estimated date → You see update
📊 Clear Status Indicators
Your Action
Green buttons
Admin Action
Yellow badges
Automatic
Blue badges
Access: Navigate to User Control Panel → DoneDeal Portal to start your buyer or seller workflow. Watch the demo video first for a complete walkthrough!
Property owners can auction their own properties on Bid Deals with simple pricing and comprehensive management tools.
Registration Process
- Click "Property Owner" in the navigation menu
- Fill in your full name and phone number
- Upload three documents:
- Title deed (proof of ownership)
- ID card or passport
- Utility bill for address verification
- Submit registration (no payment needed yet)
- Complete personal info (address, gender, occupation)
- Access your Property Owner Dashboard immediately
- €125 setup fee charged only when creating first listing
Pricing Structure
- €150 Setup Fee: One-time payment for 5 auctions + full portal
- €50 Renewal: For another 5 auctions when you run out
- 1.5% Platform Fee: On successful sales (seller pays)
- 1% Completion Fee: Done Deal Portal service (seller pays)
- Total: 2.5% in fees per successful sale
- Rental Admin Fees: 65% upfront or 100% over 12 months
Dashboard Features
- View all your rentals (active, pending, terminated)
- Manage property auctions (sale and rental)
- Track all your properties and their status
- Calendar with scheduled viewings
- Confirm or decline viewing requests
- Access legal Q&A and resources
- Request contract termination
- Initiate legal action if needed
Access: Navigate to "Property Owner" → Complete registration → Add listings → Manage from your dashboard.
🔑 Tenant Portal
The Tenant Portal provides tenants with a convenient platform to manage their rentals. Access requires an annual subscription of €60.
Subscription Details
- Cost: €60 per year (equivalent to €5 per month)
- Billing: Annual payment only (no monthly option)
- Payment: Secure checkout via Stripe
- Auto-Renewal: Enabled by default, can be cancelled anytime
- Access: Immediate upon payment confirmation
How to Subscribe
- Click "Tenant Portal" in the main navigation menu
- If not subscribed, you'll see the subscription page
- Click "Subscribe Now" button
- Complete the €60 payment via Stripe checkout
- You'll be redirected to the Tenant Portal automatically
Note: You must be signed in to subscribe. If you don't have an account yet, you'll be prompted to sign in or create one first.
7-Day Free Trial: New tenants can explore the portal features with a 7-day free trial before committing to the annual subscription.
Once subscribed, tenants can access a comprehensive set of tools to manage their rental experience.
Dashboard Overview
- Rental Information: View your current rental property details
- Lease Terms: Access lease start/end dates, monthly rent, and deposit info
- Landlord Contact: See landlord's name, email, and phone number
- Payment Status: Track upcoming and past payments
- Quick Stats: See monthly rent, next payment date, lease end date, and pending maintenance
Make Rent Payments
- Go to the Rental Details tab
- Click the green "Pay Rent" button
- Select the month you're paying for (YYYY-MM format)
- Review the payment amount (your monthly rent)
- Click "Proceed to Payment"
- Complete payment securely via Stripe checkout (card required)
- You'll be redirected back with a success notification
- Payment is instantly recorded in your payment history
Payment Receipts
Every completed payment generates a professional receipt:
- Go to Payments tab to see all your payments
- Click "Receipt" button next to any completed payment
- Download PDF: Save receipt to your device
- Print: Print directly from your browser
- Stripe Receipt: Access official Stripe receipt link
- Save to Documents: Click "Save" to store in your document folders
- Receipts include: property info, payment period, date, method, and amount
Document Organization
Keep your rental documents organized with folders:
- Go to Documents tab in Tenant Portal
- Create Folders: Click "New Folder" and name it (e.g., "Rent Receipts 2024")
- Organize Documents: Use dropdown on each document to move it to a folder
- Rename/Delete Folders: Hover over folders to see edit/delete options
- View by Folder: Click a folder to see only its contents
- All Documents View: Click "All Documents" to see everything
- Document types include payment receipts, maintenance receipts, lease agreements, and others
Submit Maintenance Requests
- Go to Maintenance tab
- Click "Submit Request" button
- Select issue category (Plumbing, Electrical, Heating, etc.)
- Choose priority level (Low, Medium, High, Urgent)
- Enter a title and detailed description
- Upload photos of the issue (optional but recommended)
- Track request status: Pending, Acknowledged, In Progress, Completed
- View agent notes and scheduled repair dates
Upload & Manage Documents
- Go to Documents tab to access document management
- Create Folders: Click "New Folder" to organize documents (e.g., "Lease Agreements", "ID Documents", "Payment Receipts")
- Upload Files: Click "Upload Document", select title, type, and file
- Share Documents: Click "Send" button to share any document with your agent/landlord via email
- Download & Delete: Manage your uploaded documents easily
Browse Properties
- Search for available properties for future rentals
- Filter by location, price, bedrooms, and property type
- View property details, photos, and agent information
- Contact agents directly about available properties
Admin Oversight: All tenant activity (rentals, payments, maintenance requests) is monitored by administrators via the Tenant Management dashboard for platform integrity and support.
Stay on top of rent payments with automated reminders and instant payment notifications.
Automatic Reminders
- Before Due Date: Get notified 3 days or 1 day before rent is due
- On Due Date: Reminder sent on the actual payment day
- After Due Date: Follow-up reminders 1, 3, or 7 days after if unpaid
- Overdue Alerts: Automatic notifications for late payments
Payment Success Notifications
- Instant email confirmation when payment is processed
- Includes payment details, amount, property, and date
- Direct link to view and download receipt
- Receipt automatically saved to your documents
Configuring Reminders
- Go to Tenant Portal → Settings tab
- Find "Payment Reminder Settings" section
- Toggle payment reminders on/off
- Select which reminders you want (before/on/after due date)
- Choose notification method: Email, SMS, or both
- Click "Save Reminder Settings"
Access: Tenant Portal → Settings → Payment Reminder Settings
Automate rent payments with recurring charges or split payments over multiple months.
Recurring Payments
Never miss a payment with automatic monthly charging:
- Set It & Forget It: Automatically charge rent each month on your due date
- Cancel Anytime: Full control to stop recurring payments
- Secure Processing: Powered by Stripe for safe transactions
- Email Confirmations: Receive receipt for each automatic charge
Setting Up Recurring
- Go to Tenant Portal → Settings tab
- Find "Automated Payments" section
- Select "Recurring Payment" option
- Review monthly amount and charge date
- Click "Setup Recurring Payment"
- Complete payment method setup with Stripe
- Confirmation email sent upon successful setup
Payment Plans
Split a large payment over several months:
- Choose Duration: Split over 2, 3, 4, or 6 months
- Custom Installments: Set your own monthly payment amount
- Payment Schedule: System creates dates for each installment
- Manual Payments: You pay each installment manually on the scheduled date
- Track Progress: See total amount, savings, and remaining payments
Creating a Payment Plan
- Go to Tenant Portal → Settings tab
- Find "Automated Payments" section
- Select "Payment Plan" option
- Choose number of months (2, 3, 4, or 6)
- Set monthly installment amount
- Review total, savings, and schedule
- Click "Create Payment Plan"
- Plan is saved and tracked in your documents
Access: Tenant Portal → Settings → Automated Payments section
Note: Recurring payments are automatic monthly charges. Payment plans create a schedule but require manual payment of each installment.
❓ Support
If you have questions or need assistance:
- Review our Terms & Conditions page for detailed policies
- Check this User Guide for step-by-step instructions
- Use the WhatsApp button in the bottom-left corner for instant support
- Visit the Contact Us page to send a message or find our phone and email
- Use the Live Chat widget (if logged in) for direct assistance
WhatsApp Support
Click the green WhatsApp button for instant messaging support at +357 99 142 973
Contact Form
Use the Contact Us page for detailed inquiries: larnacatrade@gmail.com
Welcome to Bid Deals! We're here to help you buy, sell, and manage properties in Cyprus. Visit us at www.biddeals.online